Here are some of the most frequently asked questions to help you with the booking process. If you require further assistance, don't hesitate to contact us.
In order to confirm your reservation it's necessary to pay deposit of 30% of the full price to the owner's account. The remaining balance you will pay upon your arrival. When we receive you deposit payment you will be notified by email that you have successfully booked the apartment. Based on our experience sometimes it can take up to 1 week for the bank to process the payment.
If you for any reason would like to cancel your reservation you can do it but you have to keep in mind that you must follow these cancellation rules:
Yes. Failure to arrive at the property without any warning or previous notice will be considered as no-show. Remember that the reservation deposit is non-refundable and cannot be returned in the case of a no-show.
If you for any reason would like to change your reservation you must contact us with an email. Based on the apartment availability your reservation changes will be approved.
Yes. Our prices do include taxes.
The rental period usually starts at 14.00 h (2pm). If you arrive earlier, you can store your baggage in the owner facility until your apartment is ready. If the apartment has been cleaned and is ready before 14:00 h (2pm), you may have access to it before then.
You have to leave the apartment before 10:00 h (10 am) on the day of your departure. This is necessary because the apartment have to be cleaned for other guests that are arriving.
We love all kinds of animals, but no pets are allowed to stay in our apartments.
Yes. You can find them here.